GPT GHEBRIAL POWER TOOLS - CAMPBELLFIELD, VIC

I've had a horrible experience with GPT Tools. I purchased a brand new tool for $1150. It was faulty to begin with and could not be used. Returned it requesting refund. They said they had the right to repair it, but they couldn't fix it and gave it back to me. Many months and 4 shop visits later (2hr journey). No refund, no repair, no returning calls and they won't tell me who their supplier is or where to get parts. Just lies upon lies. Complete breach of Fair Trade act, they are a law unto themselves. Don't trust them.

If i could give ZERO stars i would!, if you want to buy cheap tools then purchase online, as you will definitely get better customer service and support then venturing back to the store when something eventually goes wrong with your purchase, which wont be too long after you walked out with it. I purchased a tool got home to find it defective, and when i went back to get the part replaced they accused me of damaging it, when i hadn't even started it! and expected me to buy the part myself!. I said its a new unit and its got a years warranty, their response, was "who told you it was new, it wouldn't be us, only the motor is warranted". well i assumed a new unit with new paint a new motor with fresh oil and stickers was new. but i didn't see it come out of the box so it obviously I'm an idiot.
Give me a break! i kicked up a fuss and after a few customers walked in they said well we will give you the part at half price then, "we loose you loose". NO hopefully you loose as this place is a Junk Heap! and judging by some of the past posts, why would you bother going there, i know i wont be stepping foot near the place again!